Delivery Policy
This policy explains how Yalla Printing calculates production timelines, delivery options, artwork approval, 12:00 noon cut-off, UAE working days, delivery charges, VAT and customer responsibilities for custom-made printing orders across the UAE.
Delivery timing at a glance
AED 30. Usually 4–5 official production working days after final artwork/proof approval.
AED 50. Usually 2–3 official production working days after final artwork/proof approval, where available.
AED 100. Usually 1 official production working day after final artwork/proof approval, where available.
When production and delivery timing starts
Yalla Printing provides custom-made and made-to-order printing products. Because most products require artwork checking, design support, file preparation, proofing or customer approval, the production timeline starts only after the final design / artwork proof is approved by the customer.
The customer selects product options, quantity and delivery speed.
Yalla Printing checks uploaded files or prepares artwork when design support is requested.
The customer approves the final design / artwork proof before production starts.
The order is produced, packed and dispatched according to the selected delivery option.
Official working days and 12:00 noon cut-off
Yalla Printing’s official production working days are Monday to Saturday only. Sundays and UAE public holidays are not counted as production working days.
Official production working days
- Monday to Saturday are counted as production working days.
- Sundays are not counted.
- UAE public holidays are not counted.
- Some products, quantities or finishing options may require longer production time.
Cut-off time rule
- The official cut-off time is 12:00 noon UAE time.
- Orders approved before 12:00 noon may be counted from that official production working day.
- Orders or proof approvals after 12:00 noon are treated as next official production working day orders.
- Cut-off applies to proof approval, not only order placement.
Delivery options and availability
Delivery options shown on the product page are estimated options based on normal production workflow. Availability can depend on product type, quantity, artwork readiness, material availability, finishing requirements, courier route and public holidays.
Delivery charges, VAT and checkout total
Delivery charges are added to the product price before VAT. UAE VAT is calculated at 5% on the taxable amount. The cart shows an estimated total and the secure checkout confirms the final total.
Any additional requested services, special handling, installation, urgent processing, extra delivery attempts or custom courier arrangements may be quoted separately before confirmation.
Customer responsibilities for smooth delivery
To avoid delays, customers must provide complete order details, clear delivery information and timely proof approval.
Delays, exceptions and force majeure
Yalla Printing works to meet the selected delivery option, but some matters can affect production and delivery timing. Delivery estimates may change where the delay is outside Yalla Printing’s reasonable control or caused by missing customer approval/information.
Possible delay reasons
- Late customer approval or late response.
- Low-resolution, incorrect, incomplete or non-print-ready artwork.
- Design changes requested after proof preparation.
- Large quantity, special finishing or custom material requirements.
- Out-of-stock material or vendor supply delay.
- Courier delays, route delays or incorrect delivery address.
- Weather conditions, public holidays or force majeure events.
What Yalla Printing may do
- Contact the customer for clarification or approval.
- Suggest a practical alternative material or delivery option.
- Move the timeline to the next official production working day.
- Reschedule dispatch where courier or recipient availability is affected.
- Provide updated timing where a confirmed delay occurs.
Courier handover, delivery attempts and receiving orders
Once an order is ready, Yalla Printing may dispatch the order through its own delivery arrangement or a third-party courier. Customers should ensure the recipient is available at the provided delivery location.
The customer should inspect the parcel at the time of receipt where reasonably possible. Any visible damage, missing item or delivery issue should be reported to Yalla Printing as soon as possible.
UAE consumer protection and legal basis
This delivery policy is designed to support clear disclosure, transparent customer communication and fair handling of made-to-order printing products in the UAE. It explains timing rules, delivery charges, approval steps and remedies if a confirmed delivery or product issue occurs.
Contact for delivery support
Please include your order number, product name, delivery address, phone number and a clear description of the delivery request.