Quick summary
Simple summary before the full policy
What we collect
Name, contact details, delivery details, artwork files, order details, payment status, website usage and support messages.
Why we use it
To provide quotes, process orders, prepare proofs, produce printed items, deliver orders, provide support and improve our services.
Who may receive it
Service providers such as Shopify, payment gateways, couriers, hosting/email providers, analytics tools and advertising platforms where required.
No sale of data:
Yalla Printing does not sell customer personal data. Data is shared only where needed for order processing,
delivery, service operation, legal compliance, security, analytics or authorised marketing.
Section 1
Who we are
This Privacy Policy applies to Yalla Printing’s website and services available through
www.yallaprinting.ae and related communication channels including WhatsApp, email,
quote forms, order forms and customer support channels.
Business name
Yalla Printing
Website
www.yallaprinting.ae
General inquiries
info@yallaprinting.ae
Design assistance
design@yallaprinting.ae
WhatsApp
+971 52 629 9871
Location
UAE
For formal legal or regulatory use, Yalla Printing should add the full licensed company name,
trade licence number, registered business address and TRN where applicable.
Section 2
Personal data we collect
Yalla Printing may collect personal data directly from customers, automatically through the website,
or through service providers used to operate the website, checkout, advertising and customer support.
Customer and order data
- Name and company name.
- Email address and phone / WhatsApp number.
- Billing and delivery address.
- Order details, product choices, quantity and delivery option.
- Artwork files, logos, brand notes, design requests and proof approval records.
- Customer support messages, quote requests and special notes.
Website and technical data
- IP address, device type, browser and operating system.
- Pages viewed, products viewed, cart activity and website interactions.
- Cookie identifiers and analytics information.
- Ad interaction data from platforms such as Google, Meta, TikTok, Pinterest or similar platforms where used.
- Fraud prevention, security and checkout activity information.
Customers should avoid uploading unnecessary sensitive personal data in artwork files or messages.
Where a print order contains personal data, the customer is responsible for having the right to provide that data for printing.
Section 3
How and why we use personal data
Yalla Printing uses personal data for clear business purposes connected to providing printing services,
managing customer orders and complying with legal and operational requirements.
1
Quote & order
To prepare quotes, confirm products, calculate prices, confirm VAT and process orders.
2
Artwork & proof
To review files, provide free design support, send proofs and record customer approval.
3
Production & delivery
To produce printed items, pack orders, arrange delivery and contact the recipient if required.
4
Support & compliance
To handle support, refunds, complaints, accounting, VAT records, fraud prevention and legal obligations.
Contract performance
Processing data to provide the products, quotes, design proofing, delivery and customer support requested by the customer.
Legitimate business need
Improving services, protecting the website, preventing fraud, maintaining records and communicating about active orders.
Consent where required
Using optional marketing cookies, newsletters or promotional communication where consent or opt-in is required.
Section 4
Cookies, analytics and advertising tracking
Yalla Printing’s website may use cookies and similar technologies to operate the website, remember cart activity,
support checkout, measure website performance, improve customer experience and show relevant advertising.
Cookies may be used for:
- Website functionality and cart/checkout operation.
- Security, fraud prevention and session management.
- Analytics and website performance measurement.
- Advertising measurement, remarketing and campaign optimisation.
- Remembering user preferences where available.
Platforms that may be used:
- Shopify and Shopify checkout services.
- Google Analytics, Google Ads or related Google tools.
- Meta/Facebook/Instagram advertising tools.
- TikTok, Pinterest, Reddit or other advertising pixels where installed.
- Review, chat, email or marketing automation tools where connected.
Customers can control cookies through browser settings and, where available, the website cookie banner
or privacy preference tools. Blocking some cookies may affect website or checkout functionality.
Section 5
When we share personal data
Yalla Printing may share limited personal data with trusted third parties only where needed to operate the website,
complete an order, deliver products, process payments, provide support, comply with law or protect the business.
Website platform
Shopify and connected apps used for storefront, cart, checkout, order management and customer communication.
Payment providers
Payment gateways, banks, buy-now-pay-later providers and fraud prevention tools used to process payments.
Delivery partners
Couriers and delivery partners that require recipient name, phone number and delivery address.
Service providers
Email, hosting, analytics, advertising, reviews, design support, accounting, IT and security service providers.
Yalla Printing does not sell customer personal data.
Personal data is shared only for operational, service, legal, security, accounting, analytics or authorised marketing purposes.
Section 6
Payments, checkout and financial information
Payments are processed through Shopify checkout and/or connected payment service providers. Yalla Printing may receive
payment status, transaction reference, billing details and order payment confirmation, but it does not normally store full card details.
Payment-related information may include:
- Billing name and billing address.
- Payment method type and payment status.
- Transaction ID or payment reference.
- Refund or chargeback details where applicable.
- Invoice, VAT and accounting records.
Why we keep payment records:
- Order confirmation and customer support.
- Refund handling and payment dispute management.
- VAT, accounting and legal record keeping.
- Fraud prevention and transaction security.
- Internal financial reporting.
Section 7
How long we keep personal data
Yalla Printing keeps personal data only for as long as reasonably necessary for the purpose for which it was collected,
including order fulfilment, customer support, accounting, tax, legal compliance, dispute handling and business record keeping.
Data type
Reason retained
Typical approach
Order records
Production, delivery, support, accounting and VAT records.
Kept as required for business, tax and legal purposes.
Artwork and proof records
Proof approval, reprint review, customer support and dispute handling.
Kept while needed for order history and service records.
Marketing data
Newsletter, offers, advertising audiences and customer communication preferences.
Kept until opt-out, withdrawal of consent or no longer required.
Technical logs
Security, fraud prevention, analytics and site performance.
Kept for a limited period based on operational need and provider settings.
Where deletion is requested, Yalla Printing may still retain data where required for legal claims,
accounting, tax, fraud prevention, dispute handling or compliance obligations.
Section 8
Data security
Yalla Printing takes reasonable technical and organisational measures to protect personal data against unauthorised access,
loss, misuse, alteration or disclosure. No online system is completely risk-free, but we work to keep customer data protected.
SSL secure website access
Secure checkout providers
Limited access to order data
Trusted service providers
Account access controls
Operational record keeping
Fraud prevention checks
Security review where required
Customers should not share payment card details, passwords, Emirates ID copies or unnecessary sensitive documents through WhatsApp,
email or artwork files unless specifically required and confirmed through an appropriate secure process.
Section 9
Customer privacy rights
Subject to applicable UAE data protection laws and legal exceptions, customers may have rights regarding their personal data.
Requests will be reviewed and handled in line with applicable law and business/legal requirements.
AccessRequest information about personal data held by Yalla Printing.
CorrectionRequest correction of inaccurate or incomplete personal data.
DeletionRequest deletion where data is no longer required and deletion is legally permitted.
RestrictionRequest restriction or stopping of processing in applicable situations.
ObjectionObject to certain processing, including certain marketing uses.
PortabilityRequest transfer of certain personal data where technically feasible and legally applicable.
Withdraw consentWithdraw consent for optional processing where consent was the basis.
ComplaintRaise a complaint with Yalla Printing or the competent UAE authority where applicable.
To submit a privacy request, contact info@yallaprinting.ae with your name, contact details,
order number where available and the privacy request you want to make.
Section 10
Marketing communication and opt-out
Yalla Printing may contact customers about active orders, quote requests, artwork approvals, delivery updates,
customer support matters and important service notices. These communications are necessary to provide the service.
Yalla Printing may also send offers, product updates, reminders or promotional messages where the customer has opted in,
previously interacted with Yalla Printing, or where permitted by applicable law.
Service messages
- Order confirmation and payment status.
- Artwork review and proof approval.
- Production and delivery updates.
- Customer support and issue resolution.
Marketing messages
- Product offers and seasonal campaigns.
- Retargeting ads and audience-based advertising.
- Email, WhatsApp or social media promotions where permitted.
- Customers may opt out of marketing where required.
Section 11
Children’s privacy
Yalla Printing’s services are intended for customers who can legally place orders or act through a business, parent, guardian
or authorised representative. We do not knowingly collect children’s personal data for marketing purposes.
Some printed products may include children’s photos, names or event details when provided by a customer for birthday,
school or event printing. The customer confirms that they have the right and authority to provide such content for printing.
Section 12
UAE privacy and consumer protection basis
This Privacy Policy is prepared to support clear disclosure and responsible handling of personal data in line with applicable
UAE privacy and consumer protection principles. It explains what data is collected, why it is used, who it may be shared with,
how long it may be kept, and what rights customers may have.
Personal data protection
Yalla Printing aims to process personal data fairly, securely and for clear business purposes related to its printing services.
Consumer transparency
Customers should be given clear information about how their personal data is collected, used and protected.
Customer rights
Customers may have rights to access, correct, delete, restrict, object, transfer data or withdraw consent where applicable.
Legal review note:
This policy is prepared for website publication and customer presentation. For court filing, regulatory submission or legal dispute use,
Yalla Printing should have the final wording reviewed by a qualified UAE legal consultant and add the full licensed company name,
trade licence number, registered address, TRN and any required Data Protection Officer or privacy contact details where applicable.
Section 13
Policy updates
Yalla Printing may update this Privacy Policy from time to time to reflect changes in business operations, website tools,
legal requirements, service providers or privacy practices. The updated version will apply from the date it is published on the website.
Customers are encouraged to review this Privacy Policy periodically, especially before placing an order or submitting personal data.
