Refund & Cancellation Policy
This policy explains how cancellations, refunds, artwork approval, production timelines, defective items, delivery delays and customer responsibilities are handled for custom-made printing orders placed with Yalla Printing in the UAE.
Simple summary before you read the full policy
A cancellation request may be reviewed if production, design work, material allocation, vendor booking or delivery arrangement has not started.
The order becomes approved for production. Cancellation or refund is normally not available unless Yalla Printing confirms a genuine defect or wrong item.
We review the issue and may offer correction, replacement, reprint, partial refund or full refund depending on the case.
Custom-made order policy
Yalla Printing provides custom-made, personalised and made-to-order printing products. Each order is prepared based on the customer’s selected product, size, quantity, material, finishing, artwork, design request and final approval.
This includes, but is not limited to, business cards, flyers, brochures, stickers, labels, banners, backdrops, signs, foam board, forex board, flags, corporate gifts, packaging, apparel, event items, restaurant printing, promotional products and any other personalised printed item.
Production starts after final proof approval
Production does not start only from order placement. Production starts only after the customer approves the final design or artwork proof.
The customer places the order and uploads artwork or requests free design support.
Yalla Printing reviews the file, prepares a proof, or assists with design where applicable.
The customer reviews and confirms the final artwork/proof before production.
The official production timeline starts after final proof approval, subject to the cut-off rule.
Cancellation before proof approval
A customer may request cancellation before final design/artwork proof approval. The request will be reviewed based on whether any work, cost, allocation or production preparation has already started.
Cancellation may be considered when:
- No final proof has been approved.
- No production has started.
- No special material has been allocated or ordered.
- No vendor booking, courier booking or special handling has started.
- No design, artwork preparation or file correction cost has been incurred.
Possible deductions may include:
- Payment gateway fees or bank charges.
- Design work or artwork preparation already completed.
- File checking, file correction or prepress work.
- Courier, admin, vendor or material reservation costs.
- Any other cost already incurred for the customer’s order.
No refund after proof approval
Once the customer approves the final design/artwork proof, the order is considered approved for production. After this approval, cancellation, refund or exchange is normally not available because the order is made specifically for the customer.
A refund, replacement, correction or reprint may be considered only where Yalla Printing confirms that the product has a genuine production defect, a wrong item was supplied, or the delivered item does not match the final approved proof in a material way.
Design approval and customer responsibility
Customers must carefully review the final proof before approval. Yalla Printing is not responsible for mistakes that were visible in the final proof and approved by the customer.
If the customer provides artwork, the customer is responsible for supplying correct, high-quality and print-ready files. Yalla Printing may assist with basic checks and minor adjustments where possible, but final approval remains the customer’s responsibility.
Damaged, faulty or incorrect items
If an item is received damaged, faulty or incorrect, the customer must contact Yalla Printing as soon as possible with clear photos, order details and a description of the issue.
The final decision will depend on the nature of the issue and whether the problem is related to production, courier handling, customer-approved artwork or customer-provided files.
Delivery delays and estimated timelines
Delivery timelines are estimates based on the selected delivery speed and official production working days. Delivery delay alone does not automatically qualify for a refund if the order has already been produced correctly.
Timelines can be affected by:
- Late artwork approval or late customer response.
- Incorrect or incomplete delivery address.
- Courier route or courier delay.
- Weather conditions or force majeure events.
- UAE public holidays or non-working days.
- Material availability or special finishing requirements.
Delivery options shown on the website:
- Standard: usually 4–5 official production working days after proof approval.
- Fast: usually 2–3 official production working days after proof approval, where available.
- Express: usually 1 official production working day after proof approval, where available.
UAE consumer protection and legal basis
This policy is written to support clear disclosure and fair handling of custom-made printing orders in the UAE. It is intended to explain the customer’s rights and responsibilities, Yalla Printing’s order process, and the remedies available where a genuine defect, wrong item or non-conforming service is confirmed.
Contact for refund or cancellation requests
Please include your order number, product name, photos if relevant, proof approval details and a clear explanation of the request.