refund-policy
Refund & Cancellation Policy – Yalla Printing UAE
1. Order Confirmation & Production Start
All orders placed with Yalla Printing are custom-made and produced strictly based on customer specifications.
Production is considered started immediately upon order confirmation, which includes, but is not limited to:
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Design work or artwork preparation
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File setup and pre-press processing
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Internal production scheduling
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Vendor allocation and material reservation
Because of this, orders cannot be cancelled or fully refunded once confirmed, even if physical printing has not yet begun.
2. No Refund After Order Confirmation
Once an order is:
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Placed, and
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Confirmed by Yalla Printing (manually or automatically),
❌ No cancellations or full refunds are allowed.
This applies regardless of whether:
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Printing has started
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Materials have been consumed
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Final production is pending
3. Partial Refund (At Company Discretion Only)
In exceptional cases, Yalla Printing may offer a partial refund, strictly at its discretion, after deducting:
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Design and artwork costs
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Pre-production and setup charges
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Administrative and processing costs
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Vendor and scheduling commitments
⚠️ This is not an entitlement and is assessed case-by-case.
4. Design Approval Responsibility
Once a customer approves the design (written approval via WhatsApp, email, or platform), the order is locked for production.
After design approval:
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❌ No refunds
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❌ No cancellations
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❌ No changes
5. Errors & Defects (Our Responsibility)
Refunds or reprints are offered only if:
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The final product differs from the approved design, or
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There is a verified manufacturing defect caused by Yalla Printing
In such cases, resolution will be:
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Reprint, or
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Refund (full or partial), at our discretion
6. Customer-Provided Errors
Yalla Printing is not responsible for:
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Spelling mistakes
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Wrong sizes
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Incorrect details were provided by the customer
Once approved, the customer bears full responsibility.
7. Legal Compliance
This policy complies with UAE Consumer Protection regulations related to custom-made and personalized products.
By placing an order on www.yallaprinting.ae, the customer confirms acceptance of this policy.